Terms
Our Terms and Conditions
This Privacy Policy describes how eDok Ghana Technologies Ltd (“eDok,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our platform, including our website, mobile application, and related services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide: We collect information that you voluntarily provide when using our Services, including when you register for an account, schedule appointments, communicate with healthcare providers, or make payments. This may include personal information such as your name, email address, phone number, date of birth, health history, and payment information.
1.2 Automatically Collected Information: When you access or use our Services, we may automatically collect certain information about your device and usage patterns, such as your IP address, device type, operating system, browser type, and usage data. We may also use cookies and similar tracking technologies to collect information about your interactions with our Services.
1.3 Location Information: With your consent, we may collect precise location information from your device when you use certain features of our Services, such as locating nearby healthcare providers or arranging prescription deliveries.
2. Use of Information
2.1 We use the information we collect for various purposes, including to:
(a) Provide, maintain, and improve our Services;
(b) Facilitate virtual doctor visits and appointment scheduling;
(c) Communicate with you about your appointments, prescriptions, and account activity;
(d) Process payments and deliver prescriptions;
(e) Personalize and customize your experience with our Services;
(f) Respond to your inquiries, requests, and feedback;
(g) Comply with legal and regulatory requirements.
3. Sharing of Information
3.1 We may share your information with third parties for the following purposes:
(a) With healthcare providers to facilitate virtual consultations and appointments;
(b) With third-party service providers who assist us in operating our Services, such as payment processors, hosting providers, and IT support;
(c) With your consent or at your direction;
(d) To comply with legal obligations or protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security
4.1 eDok takes reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
4. Privacy and Security
4.1 eDok is committed to protecting the privacy and security of your personal information. Please refer to our Privacy Policy for information about how we collect, use, and disclose your information.
5. Data Retention
5.1 We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Changes to this Privacy Policy
6.1 eDok reserves the right to update or modify this Privacy Policy at any time without prior notice. We will post the revised Privacy Policy on our website or notify you by email or through our Services. Your continued use of our Services following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.
7. Contact Us
7.1 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@myedok.com By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
8. Intellectual Property
8.1 All content included in our Services, including text, graphics, logos, images, audio clips, and software, is the property of eDok or its licensors and is protected by copyright, trademark, and other intellectual property laws.
8.2 You may not reproduce, modify, distribute, transmit, display, perform, or otherwise use any content from our Services without the prior written consent of eDok.
9. Termination
9.1 We reserve the right to terminate or suspend your access to our Services at any time and for any reason, without prior notice or liability.
9.2 Upon termination or suspension, your right to access or use our Services will immediately cease, and we may delete or deactivate your account and all related information and files.
10. Limitation of Liability
10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EDOK OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES.
11. Governing Law
11.1 These Terms and any disputes arising out of or related to these Terms or our Services shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.
12. Changes to Terms
12.1 eDok reserves the right to update or modify these Terms at any time without prior notice. We will post the revised Terms on our website or notify you by email or through our Services. Your continued use of our Services following the posting of any changes to these Terms constitutes acceptance of those changes.
13. Contact Us
13.1 If you have any questions or concerns about these Terms or our Services, please contact us at info@myedok.com By using our Services, you agree to these Terms and acknowledge that you have read, understood, and agree to be bound by them.